We want to thank you for your support and understanding throughout that past week with the presence of Hurricane Ian. CertiPay and its staff continue its operations like normal, and we hope that you, your staff, and families are safe.
We understand that many employers and their staff may still be recovering from the effects of the storm. Please know that CertiPay Online Support Team are available and ready to assist in any way possible.
Please reach out for assistance with any of the following:
- Request a temporary or permanent change to your check delivery address
- Ship live checks for any Check Dates that fell between 9/27 – 9/30 (if original check packages were not received and replacement checks were not written in-house)
- Eliminate shipping by moving employees to Direct Deposit and/or pay cards
Pay stubs are always available to active employees via their ESS portal (Auth.CertiPay.com)