Clearing Cache and Cookies

If you are receiving an error message or the web page is not loading, the first step you want to do to troubleshoot the issue is to clear your cache and cookies. Clearing your cache and cookies fixes certain problems like formatting issues or loading. 

For instructions on how to Clear Cache and Cookies for a specific web browser, please refer to the setting section in your browser for more information. 

Another option to resolve many errors is to open an Incognito tab. You can do this by selecting "Shift, Cntrl, N" on your keyboard.

If you are still unable to reach the site or receiving an error message, please reach out to support@certipayonline.com and provide a screen shot of the message you are receiving.