Two-Factor Authentication

Two-Factor authentication provides an additional layer of security that prevents unauthorized users from accessing your account. In CertiPay Online, Two-Factor Authentication is configured by the user for their account. When enabled, every time you log in CertiPay Online prompts you to enter a code which was sent to you via email or text message. 

Two-Factor Authentication is enabled from your User Profile page. To access your User Profile page, click the profile icon in the top-right corner of any CertiPay page, and select Account Management. 

Note: Two-Factor authentication requires that you have entered valid email address, a valid cell phone number, or both for your User Profile. 

Enabling Two-Factor Authentication

To enable Two-Factor Authentication for your profile, click the Edit button next to your Profile information. 

Enter your email address and phone number by clicking the change email and change phone. Select the blue Setup 2FA option at the bottom of your profile. 

The Enable Two-Factor Authentication page displays, listing the two-factor methods available for your user profile.

Click the Enable Two-Factor Authentication button. The User Profile page displays with a notification that Two-Factor Authentication has been successfully enabled. 

Note: Additionally, you will receive an email message confirming that Two-Factor Authentication has been enabled. 

Logging in to CertiPay Online Using Two-Factor Authentication

If Two-Factor Authentication is enabled for your user account, every time you log into CertiPay Online, the Two-Factor Authentication page displays. 

Enter the code that was sent via email or SMS, and click Log In.

Disabling Two-Factor Authentication

To disable Two-Factor Authentication, click the Edit button next to your Profile information. 

On your profile, click the disable button next to the two-factor authentication section. 

The Disable Two-Factor Authentication page displays. Click the Disable Two-Factor Authentication button. The User Profile page displays with a notification that Two-Factor Authentication has been successfully disabled.