Encrypted Email Portal - Forgot Password

If an external user forgets their password or is having issues logging in, self-password reset can be used.

mceclip1.png

After external user clicks Forget Password, it will be proceeded by requiring an answer to three questions that were chosen during the initial account creation.

mceclip2.png

A new password prompt will show up once the three questions have been answered.

mceclip3.png

 

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Article is closed for comments.