FAQ

• How to Subscribe to Help Desk Articles
• Encrypted Email Portal - Forgot Password
• Receiving an Encrypted Email

Announcements

• Important Tax Information: Q1 2023 End Notice
• February 20, 2023 - Bank Holiday
• Q4 2022 Tax Notice
• January 16, 2023 - Bank Holiday
• Bringing in the New Year
• Upcoming for 2023

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Getting Started

• New User Guide

State Tax Registration

• Setting up your Company for Payroll in Florida

General

• Labor Law Posters

Employee Groups

• Employee Groups
• Assigning Employees to Employee Groups
• Editing Employee Groups
• Adding Employee Groups

Paid Time Off

• Paid Time Off Notifications
• Submitting Paid Time Off Requests - Payroll Administrator
• Approving Paid Time Off Requests
• Setting Up a Paid Time Off Policy

COVID-19

• PPP Loan Forgiveness Reports Breakdown
• Paycheck Protection Program
• Employee Retention Credit
• FFCRA Guidance for Employers with less than 50 Employees
• COVID19 - FLMA
• COVID19 - Care Leave

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Taxes

• Reciprocity Agreements between Multiple States
• Understanding the Quarterly Tax Package
• W2 Electronic Delivery Enrollment via Employee Profiles
• Employee Electronic W-2 Opt-In/Opt-Out
• Paid Family Leave - Washington
• Accessing Tax Documents

Benefits

• Employee & Employer Health Plan Contributions

Worker's Compensation

• What Do I Need For My Workers' Comp Audit?
• Worker’s Compensation Report
• Workers' Comp Declaration Page
• Workers' Compensation Module
• Workers' Compensation PayGo
• How to Add Workers' Comp Class Codes to an Employee Profile

Account Settings

• How to Add a Check Printing Signature
• Clearing Cache and Cookies
• Subscribing to your CertiPay Online Calendar
• Two-Factor Authentication
• Company Locations and Addresses
• Company Bank Change

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Employees and Contractors

• SOC Reporting
• Employee State Tax Profiles
• Active Employee Loan Report
• Employee Summary
• Deduction Models
• Entering or Updating an Employee's Tax Profile

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Payment Methods

• Direct Deposit Reversals
• Edit an existing direct deposit
• What are Payment Methods?
• How do I add a Direct Deposit/Pay Card to an employee profile?
• Updating Payment Methods
• Multiple Payment Methods

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Pay Schedules

• Work Week for Payroll Calendar
• What information do I need to set-up a Pay Schedule?
• How do Semi-Monthly Pay Schedules work?
• Add Employees to a Pay Schedule
• Creating a Pay Schedule
• Create Multiple Pay Schedules

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Processing Payroll

• Fringe Benefits Setup
• FICA Tip Credit
• Retirement Contribution Summary
• Wage and Tax Register
• Payroll Register
• Accessing Payroll Reports

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Automatic Processing

• What is Automatic Processing and can I set my payroll to automatically process?
• Special criteria needed for Automatic Payroll
• Enabling Automatic Payroll
• How do I know if my payroll was automatically processed?
• What happens if I need to make adjustments or cancel a payroll that was automatically processed?

Manager's Dashboard

• Navigating the Manager Dashboard
• Manager Dashboard

Employee Self Service

• W2 Electronic Delivery Enrollment via Employee Self Service
• Completing Your User Registration!
• Submitting Paid Time Off Requests - Employee

Taxes

• Understanding the W2