FAQ

• How to Contact Support
• How to Subscribe to Help Desk Articles
• Encrypted Email Portal - Forgot Password
• Receiving an Encrypted Email

Announcements

• Feature Release: Prenoting Accounts
• ATTN | Hurricane Idalia Preparations
• FedEx Express National Service Disruption
• Q2 2023 Tax Notice
• June 19th, 2022 - Bank Closure
• Important Tax Information: Q2 2023 End Notice

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Setting up your Company

• Company Locations
• Company Bank Account
• Company Pay Schedules

Ancillary Products

• Check Printing Services
• How to Reach the HR Support Center
• Labor Law Posters

Account Settings

• Self-Print Check Stock
• Editing Your User Account
• How to Add a Check Printing Signature
• Clearing Cache and Cookies
• Subscribing to your CertiPay Online Calendar
• Two-Factor Authentication

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Employees and Contractors

• SOC Reporting
• Employee State Tax Profiles
• Deduction Models
• Entering or Updating an Employee's Tax Profile
• Entering or Updating an Employee's Payment Method
• Entering or Updating Compensation Information

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Payment Methods

• Direct Deposit Reversals
• Edit an existing direct deposit
• What are Payment Methods?
• How do I add a Direct Deposit/Pay Card to an employee profile?
• Updating Payment Methods
• Multiple Payment Methods

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Worker's Compensation

• What Do I Need For My Workers' Comp Audit?
• Workers' Comp Declaration Page
• Workers' Compensation Module
• Workers' Compensation PayGo
• How to Add Workers' Comp Class Codes to an Employee Profile

Employee Groups

• Employee Groups
• Assigning Employees to Employee Groups
• Editing Employee Groups
• Adding Employee Groups

Benefits

• Employee & Employer Health Plan Contributions

COVID-19

• PPP Loan Forgiveness Reports Breakdown
• Paycheck Protection Program
• Employee Retention Credit
• FFCRA Guidance for Employers with less than 50 Employees
• COVID19 - FLMA
• COVID19 - Care Leave

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Manager's Dashboard

• Navigating the Manager Dashboard
• Manager Dashboard

Employee Self Service

• W2 Electronic Delivery Enrollment via Employee Self Service
• Completing Your User Registration!
• Submitting Paid Time Off Requests - Employee

Taxes

• Understanding the W2

Pay Schedules

• Work Week for Payroll Calendar
• What information do I need to set-up a Pay Schedule?
• How do Semi-Monthly Pay Schedules work?
• Add Employees to a Pay Schedule
• Creating a Pay Schedule
• Create Multiple Pay Schedules

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Processing Payroll

• Payroll Suspensions
• Fringe Benefits Setup
• Cancelling and Voiding Payroll
• What is Certified Payroll?
• How do I add a termed employee to my payroll?
• Viewing your Payroll History

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Automatic Processing

• What is Automatic Processing and can I set my payroll to automatically process?
• Special criteria needed for Automatic Payroll
• Enabling Automatic Payroll
• How do I know if my payroll was automatically processed?
• What happens if I need to make adjustments or cancel a payroll that was automatically processed?

Timekeeping

• How to Add/Edit Employee Time Punches
• Payroll Administrators using Timesheets
• Employees Using Timesheets

Paid Time Off

• Paid Time Off Notifications
• Submitting Paid Time Off Requests - Payroll Administrator
• Approving Paid Time Off Requests
• Setting Up a Paid Time Off Policy

Reports

• FICA Tip Credit
• Active Employee Loan Report
• Worker’s Compensation Report
• Employee Summary
• Retirement Contribution Summary
• Wage and Tax Register

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General Tax Information

• Colorado Paid Family and Medical Leave Insurance Program
• Closing and Reopening a State or Local Tax Account
• How to Contact State Agency or IRS
• Washington Long-Term Care Act
• Reciprocity Agreements between Multiple States
• Understanding the Quarterly Tax Package

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Tax Registration Resources

• Alabama
• Alaska
• Arizona
• Arkansas
• California
• Colorado

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